When money comes back.

Right now

Card payments are not open yet, so nothing is charged through this website and there is nothing here to refund. Seats are set up by hand, and any invoice for them is agreed with you directly before you pay it. If you have paid us for anything and want to talk about it, write to sales@objectforge-ai.com.

The rest of this page is what applies once card payments open.

Stopping a subscription

Cancel whenever you like, from the billing page in your account. There is no notice period, no form, and nothing to ask us for. Cancelling stops the next payment. Every seat keeps working until the end of the month you have already paid for, and your account shows the date.

Time already paid for

We do not refund time already paid for, including the rest of a month after you cancel and months that went unused. Cancel before a renewal date and you are not charged for the month that follows. Removing seats part-way through a month is not a refund either: the unused days come off your next invoice.

When we do refund

• If we end it. If we end a licence for a reason that is not your doing, we refund the unused part of the month. If something on our side stopped you using what you paid for, write to us: that is a conversation worth having.
• If you were charged by mistake. A duplicate charge, or a charge after you cancelled, comes back in full.
• If the law says so. Nothing on this page takes away the rights you have as a consumer where you live. In the UK and the EU, for example, a consumer who starts a new subscription can usually cancel within 14 days for a refund, less a proportionate amount for any part of the service already used.

Model time

The tokens in a plan are part of what a seat costs, not a separate purchase, so they are not refunded on their own. An allowance that runs out stops the model rather than billing you for more: nothing is ever charged on top of the price of the seat.

Asking for one

Write to sales@objectforge-ai.com from the address on your account, and say which charge. A person replies within one working day. Money goes back to the card or account it came from. See also the terms.